Use collapsible tabs for more detailed information that will help customers make a purchasing decision.
Ex: Shipping and return policies, size guides, and other common questions.
|UK||International Standard Shipping||10-30 Business Days|
|USA||International Standard Shipping||10-30 Business Days|
|CANADA||International Standard Shipping||10-30 Business Days|
|EUROPE||International Standard Shipping||10-30 Business Days|
|AUSTRALIA||International Standard Shipping||10-30 Business Days|
|NEW ZEALAND||International Standard Shipping||10-30 Business Days|
|REST OF THE WORLD||International Standard Shipping||14-35 Business Days|
We are not responsible for any import or customs fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with International Standard Shipping.
When placing your order please make sure that you specify the correct delivery address as SOLACED takes no responsibility for missing parcels that have been sent to the wrong address or if requested to leave with a neighbor or an outside.
Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at firstname.lastname@example.org.
This may happen when items are sent to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the carrier's website by filling in a signature request form.
Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.
If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If you are sure that that is not the case, please ensure the billing address matches the payment method you are using, and check the output again. Alternatively, please order again with a PayPal account. If you do not have PayPal, you can easily sign up at www.paypal.com.
Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method or request proof of postage receipt, as we cannot refund lost returns.
In the event you have received a faulty item, please contact email@example.com within 7 days of the item(s) arriving. Please include the following information: